Support apps

Give the kind of service that wins customers for life.

Popular with merchants across Shopify

Recommended support apps

REVIEWS.io Product Reviews App
4.8 out of 5 stars 709 total reviews • Free plan available
Collect product reviews, star ratings, testimonials, UGC + Q&A
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1772 total reviews • Free plan available
Sell more: AI chat, livechat, inbox, help center & WhatsApp
EAZE Button
4.7 out of 5 stars 150 total reviews • Free plan available
Let your customers contact you directly - for WhatsApp
Tidio ‑ Live Chat & AI Chatbot
4.8 out of 5 stars 1192 total reviews • Free plan available
Help shoppers instantly with live chat and AI-powered support.
SL: WhatsApp Chat + Marketing
3.3 out of 5 stars 349 total reviews • Free plan available
WhatsApp chat and automation tools for stores at every stage
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 280 total reviews • Free plan available
Send campaigns, cart recovery & order updates on WhatsApp Chat
HelpLab FAQs Page
5.0 out of 5 stars 213 total reviews • Free plan available
Create beautiful FAQ page, support page or product FAQs
Qikify Contact Form Builder
4.9 out of 5 stars 418 total reviews • Free plan available
Easily create forms to collect leads, improve customer service
Powerful Contact Form Builder
4.9 out of 5 stars 2175 total reviews • Free plan available
Your all-in-one form app for custom forms, registration forms
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 778 total reviews • Free plan available
Abandoned cart recovery, AI agent & automations on WhatsApp
RT: Social Chat, Live Chat
4.6 out of 5 stars 245 total reviews • Free to install
Support directly, build trust, and increase customer loyalty.
Zigpoll Customer Surveys
5.0 out of 5 stars 491 total reviews • Free plan available
Post-purchase & on-site surveys for attribution, NPS, & more
Built into Shopify

Support at every step

The kind of customer attention that makes all the difference is woven into every part of what Shopify has to offer.

  • Make yourself available. Add your contact info to every page on your store so customers always have a way to get in touch.
  • Many happy returns. Make your return experience so fast and friendly, customers return to buy again.

Chat

Give more customers the confidence to buy with live support.

Be there for them
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1772 total reviews • Free plan available
Shopify Inbox
4.7 out of 5 stars 5302 total reviews • Free
Dondy: WhatsApp Marketing+Chat
4.8 out of 5 stars 778 total reviews • Free plan available
Tidio ‑ Live Chat & AI Chatbot
4.8 out of 5 stars 1192 total reviews • Free plan available
CK: Abandoned cart on WhatsApp
4.9 out of 5 stars 280 total reviews • Free plan available
SmartBot: Leading AI Chatbot
4.8 out of 5 stars 380 total reviews • Free plan available
∞ Facebook & Instagram Shop AI
4.9 out of 5 stars 152 total reviews • Free plan available
Chaty Chat Buttons & WhatsApp
5.0 out of 5 stars 255 total reviews • Free plan available
KwikEngage: Whatsapp Marketing
4.9 out of 5 stars 239 total reviews • Free to install
Be there for them
Featured app

Exchange It

Return, restock, and repeat—totally seamlessly and with minimal loss of sales.

Swap it out

FAQ

Save time by sharing answers up front.

Answer before they ask
Chatty AI Chatbot & Live Chat
4.9 out of 5 stars 1772 total reviews • Free plan available
StoreFAQ‑ Product FAQ Builder
4.9 out of 5 stars 139 total reviews • Free plan available
Moose: AI Chatbot & Live Chat
5.0 out of 5 stars 484 total reviews • Free plan available
ChatWILL:AI Chatbot &Live Chat
4.7 out of 5 stars 46 total reviews • Free
Trusted Help Center & FAQ
5.0 out of 5 stars 84 total reviews • Free plan available
HelpLab FAQs Page
5.0 out of 5 stars 213 total reviews • Free plan available
Rapid Reviews: Product Reviews
5.0 out of 5 stars 115 total reviews • Free trial available
EasySlide Accordion tabs & FAQ
5.0 out of 5 stars 165 total reviews • Free trial available
Variant Descriptions King
5.0 out of 5 stars 87 total reviews • Free plan available
Answer before they ask
Tech stack

How Flakon does it

Wine seller Flakon uses Grapevine Post Purchase Survey to survey customers about ways to improve.

Uncork their story

Surveys

Want to know what customers want? Just ask them.

Do your research
Powerful Contact Form Builder
4.9 out of 5 stars 2175 total reviews • Free plan available
Hulk Contact Form Builder
4.8 out of 5 stars 1741 total reviews • Free plan available
SEA Post Purchase Survey Quiz
4.9 out of 5 stars 164 total reviews • Free plan available
Zigpoll Customer Surveys
5.0 out of 5 stars 491 total reviews • Free plan available
Qikify Contact Form Builder
4.9 out of 5 stars 418 total reviews • Free plan available
Grapevine Post Purchase Survey
5.0 out of 5 stars 177 total reviews • Free trial available
SK Contact Form Builder
4.9 out of 5 stars 421 total reviews • Free plan available
FormCRM AI Custom Form Builder
5.0 out of 5 stars 44 total reviews • Free
Primy AI Contact Forms Builder
5.0 out of 5 stars 32 total reviews • Free
Do your research

Support how-tos

Guide

Engage with customers across the globe with apps that offer multilingual AI-powered chatbots.

Video

Give them a great experience

Blog

Let customers track orders in real time

Want to add an app?

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